HSK 3.0 Level 3 · Lesson 2 of 22
处理日常事务和业务办理
日常事务
48 minute lesson · task-based course
处理日常事务和业务办理
Handle a lost-card problem from first report to final resolution while asking for help, checking requirements, replacing documents and giving a clear written explanation.
By the end of this lesson
- Explain a routine problem such as lost property, leave, borrowing or service handling from cause to result.
- Ask for help and complete a short service interaction using clear sequence and responsibility.
- Read practical notices or requirements and write a short request or explanation.
Step 2 · Listening
Listen before reading
First listen for the situation and repeated words. Do not try to translate every sentence.
First play
Identify who is speaking and the main purpose of the exchange.
Second play
Listen for names, times, places, quantities or other task information.
Step 3 · Vocabulary
Lesson vocabulary
Learn the word, then read it again in a sentence or mini-scene from this lesson. A vocabulary card by itself does not count as taught course language.
to take care of (a matter); to deal with (a task, procedure etc); to organize (an event); to establish; to set up; to manage; to run (an enterprise); (law) to handle; to investigate; to prosecute (a case or suspect)
way of handling sth; means; measure; (practical) solution to a problem
assistance; aid; to help; to assist
to research; to check; to investigate
to lose; to put aside; to throw
to send out; to show (one's feeling); to issue
number
passport
still; still in progress; still more
to exchange; to change (clothes etc); to substitute
to solve; to resolve; to settle (a problem); to eliminate; to wipe out (an enemy, bandits etc)
to borrow; (used in combination with 給|给[gei3] or 出[chu1] etc) to lend; to make use of; to avail oneself of
to request leave of absence
bank card
Vocabulary in context
These short sentences and mini-scenes make the lesson's additional words usable instead of leaving them as isolated cards.
Step 4 · Sentence patterns
Build usable sentences
Study the pattern, then replace the example information with details from your own situation.
Need, should, be willing to and have to
需要 / 应该 / 该 / 得 + VP；愿意 + VPPut these modal verbs before the main action to express necessity, advice, obligation or willingness. In this pattern 得 is read děi and means 'have to'.
Interrogative pronouns beyond a direct question
疑问代词 + 都……；疑问代词 + 疑问代词HSK 3 uses interrogative pronouns such as 谁 and 什么 not only for direct questions but also for unrestricted or matched reference. The direct 怎样 + verb question is practised separately in this Lesson.
把 and 被 as participant markers
把 + affected object + VP；被 + agent + VP把 introduces an object that will be affected by the action; 被 introduces the doer in a passive relation. This Lesson uses them to make service-handling steps and responsibility explicit.
Result complements with 到, 住, 走 and 上
V + 到 / 住 / 走 / 上Add one of these result complements after a verb to show what result the action reaches: finding something, retaining it, removing it or completing a closing/attachment result.
Ask how an action is done with 怎样 + verb
怎样 + V (+ O)？Use 怎样 immediately before the action when you want to ask for the method or procedure, especially in service and problem-solving situations.
Passive sentences with 被
S + 被 + agent + V + other；S + 被 + V + otherUse 被 when the subject receives the action. The agent can be stated when it matters or omitted when the result is more important than who caused it.
Step 5 · Dialogue
Read and replay the exchange
Follow each line with pinyin above the Chinese text. Use the sentence button to isolate one line.
Step 6 · Guided practice
Submit the quiz to unlock lesson completion.
Step 7 · Communication task
Report a lost card and request a replacement
You lost a wallet containing an important card or document. Explain what happened to a service worker, ask what to do, confirm the required steps and give a short written follow-up explanation.
Your task
- State what was lost and when or where the problem happened.
- Ask at least one method or requirement question using a Level 3 question pattern.
- Use at least four Lesson 02 words, including one service verb such as 办, 查, 换 or 解决.
- Give a clear cause → action → result sequence and include one short written request or explanation line.
View a lesson model
您好，我的钱包昨天在地铁上丢了，里面有银行卡和护照。我现在应该怎么办？ 先别着急。我可以帮助你查一下记录。你记得银行卡号码吗？ 号码我没记住，不过手机银行目前可以登录。可以先把这张卡停掉吗？ 可以。我先把旧卡停掉，然后给你办一张新银行卡。你也丢了信用卡吗？ 信用卡不是这家银行的，我会自己联系。新银行卡今天能办好吗？ 可以。请先填这张纸，再用手机把证件照片发到这个号码。
This is a model built from the lesson dialogue. Adapt the information instead of copying it.
Self-check rubric
- At least three lesson words are used accurately.
- At least one lesson pattern is complete.
- The response completes the communication target.
- The Chinese can be read aloud without relying on English.
Step 8 · Review
Complete the mastery check
A lesson is complete only after the quiz, communication task and self-review requirements are met.
Reach at least 70%.
Write at least 55 non-space characters.
Complete all three self-checks.
Learning goals
What this lesson helps you do
This lesson develops 日常事务 through the communication goal 交流、处理日常事务.
- Explain a routine problem such as lost property, leave, borrowing or service handling from cause to result.
- Ask for help and complete a short service interaction using clear sequence and responsibility.
- Read practical notices or requirements and write a short request or explanation.