Understand service procedures, document requirements and requests for clarification.
Explain a problem clearly and ask the right person for practical help.
Write a concise service request, explanation or follow-up message.
LEARN IN CONTEXT
Read and listen across several real contexts
This lesson uses the number and type of texts that fit the topic. Learn the same language across different situations instead of forcing everything into one dialogue.
Practical textNotice
校园卡补办须知
Why this text is here: Teach learners to obtain order, required materials and timing from a practical service notice.
校园卡丢失以后，请先完成线上登记，再到学生服务中心办理补卡手续。After losing a campus card, first complete online registration and then go to the student service center to apply for a replacement.
王杰同学，您的校园卡补办申请已经通过。请于本周五下午五点以前，带身份证明到二号窗口领取新卡。如不能按时领取，请提前电话咨询。Wang Jie, your campus-card replacement application has been approved. Please bring proof of identity to Counter 2 before 5 p.m. this Friday to collect the new card. If you cannot collect it on time, please call in advance.
Learn the words this communication task needs first. Use the Level Vocabulary page to review the complete official inventory instead of treating every assigned reference word as a Course focus card.
01bànlǐ办理
to handle; to transact; to conduct
02shēnqǐng申请
to apply for sth; application form (CL:份[fen4])
03cáiliào材料
(raw) material; data; (fig.) person who has the potential to do the job
04zhèngjiàn证件
certificate; papers; credentials; document; ID
05huìyuán会员
member
06kuàidì快递
express delivery
07guīdìng规定
to stipulate; to specify; to prescribe; to fix (a price); to set (a quota); regulations; rules; provisions; stipulations
08fùzé负责
to be responsible for; to be in charge of; to bear responsibility for; conscientious
09qíngkuàng情况
circumstances; state of affairs; situation
10zhèngmíng证明
proof; certificate; identification
Vocabulary in context
These short sentences and mini-scenes make additional lesson words usable instead of leaving them as isolated cards.
快递到了以后，我发现收件信息有错，于是先联系客服说明情况，希望今天能解决。After the package arrived, I found an error in the delivery information, so I contacted customer service first to explain the situation and hoped it could be resolved today.
Study the grammar point, then replace the example information with details from your own situation.
将 / 由 / 叫 / 让 to introduce agent or affected object
由 + person/organization + verb
Use 由 to state who is responsible for an action, and 将 in more formal instructions to introduce the object being handled.
Zhège shēnqǐng yóu kèhù fúwùbù fùzé chǔlǐ.这个申请由客户服务部负责处理。This application is handled by the customer service department.
作为 / 按 / 按照 for basis or standard
按照 + rule/instruction + verb
Use 按 or 按照 to say that an action follows a rule, instruction, process or standard.
Qǐng ànzhào tōngzhī shàng de yāoqiú zhǔnbèi quánbù cáiliào.请按照通知上的要求准备全部材料。Please prepare all materials according to the requirements in the notice.
Step 6 · Guided practice
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Submit the quiz to unlock lesson completion.
Step 7 · Communication task
Handle a service problem
You need to replace a lost document, change a membership record, collect a package or solve another service problem. Explain what happened and confirm the procedure.
Your task
State the problem and the service you need.
Ask about at least two required materials or steps.
Clarify who is responsible and when the result will be ready.
Use 按照 or 由 naturally.
Write at least 70 non-space characters to continue
Self-check rubric
At least three lesson words are used accurately.
At least one lesson grammar point is complete.
The response completes the communication target.
The Chinese can be read aloud without relying on English.
Step 8 · Review
Complete the mastery check
A lesson is complete only after the quiz, communication task and self-review requirements are met.