Understand product quality, promotions, payment and after-sales conditions.
Compare products or services and justify a consumer decision.
Write a complaint, recommendation or detailed shopping experience.
LEARN IN CONTEXT
Read and listen across several real contexts
This lesson uses the number and type of texts that fit the topic. Learn the same language across different situations instead of forcing everything into one dialogue.
Core textPractical information
两款坚果礼盒的页面信息
Why this text is here: Compare product information using price, packaging, quantity and shelf-life details rather than one headline claim.
下面是两个示例电商页面的信息。它们不是实际品牌，仅用于练习比较商品条件。Below are two example e-commerce listings. They are not real brands and are used only to practise comparing product conditions.
下单前可查看生产日期和退换条件；实际信息以订单页和收到的商品标签为准xiàdān qián kě chákàn shēngchǎn rìqī hé tuìhuàn tiáojiàn; shíjì xìnxī yǐ dìngdānyè hé shōudào de shāngpǐn biāoqiān wéi zhǔnproduction date and return conditions can be checked before ordering; actual information should follow the order page and the product label received
价格只是比较条件之一。送人时，包装完整度、到货时间和保质期也可能影响选择。Price is only one comparison factor. For a gift, packaging condition, arrival time and shelf life may also affect the choice.
Practical textNotice
某店铺售后说明（示例）
Why this text is here: Read a bounded store policy and identify which evidence is requested for different after-sales situations.
售后处理提示
Yǐxià wéi shìlì diànpù guīzé, bù dàibiǎo suǒyǒu píngtái huò dìqū de tǒngyī guīdìng; shíjì chǔlǐ qǐng yǐ dìngdānyè hé dāngdì shìyòng guīzé wéi zhǔn.
以下为示例店铺规则，不代表所有平台或地区的统一规定；实际处理请以订单页和当地适用规则为准。The following is an example store policy. It does not represent one rule for every platform or region; actual handling should follow the order page and applicable local rules.
建议拆包前拍摄包裹外观和快递标签，便于客服判断运输损坏情况。Before opening a damaged parcel, photograph the outside and shipping label so customer service can assess transport damage.
商品信息不符
Qǐng tígōng dìngdān yèmiàn, shōudào de chǎnpǐn biāoqiān yǐjí nénggòu xiǎnshì chābié de zhàopiàn.
请提供订单页面、收到的产品标签以及能够显示差别的照片。Provide the order page, the label on the product received and photos that show the difference.
如涉及保质期或密封状态，请先不要继续食用，并把标签信息完整拍清楚。If shelf life or seal condition is involved, stop consuming the item for the moment and photograph the full label clearly.
客服会依据具体订单和证据确认下一步，不同情况可能采用不同处理方式。Customer service will decide the next step from the specific order and evidence; different situations may be handled differently.
Practical textMessage
周明收到破损包裹后的客服沟通
Why this text is here: Use specific evidence to describe a delivery problem and ask for a concrete after-sales decision.
您好，我刚收到包裹，外盒一角明显压坏了。我还没有拆，已经拍了外包装和快递标签。请问下一步需要怎么处理？Hello, I just received the parcel and one corner of the outer box is clearly crushed. I have not opened it yet and have photographed the packaging and shipping label. What should I do next?
谢谢。请再拍一张能够看清订单号的照片。依据目前的情况，我们先登记外包装受损；如果拆开后内盒或产品也有问题，请补充照片。Thank you. Please add a photo where the order number is clear. Based on the current information, we will first register damage to the outer packaging; if the inner box or product is also damaged after opening, add photos.
我已经按要求拆开。内盒没有破，但其中两袋密封处开了。我不会食用这两袋，照片也已经上传。请帮我确认可以采用哪种售后方式。I opened it as requested. The inner box is intact, but two bags are open at the seal. I will not consume those two bags, and I have uploaded photos. Please confirm which after-sales option can be used.
Support textStory
便宜五元以后
Why this text is here: Reflect on how a shopping decision changes when total suitability matters more than the lowest displayed price.
Zhōu Míng yuánlái zhǐ bǐjiào jiàgé. B kuǎn lǐhé piányi wǔ yuán, érqiě cìrì jiù néng sòngdào, tā chàdiǎn zhíjiē xiàdān. Hòulái tā zǐxì kàn yèmiàn, cái fāxiàn B kuǎn wàihé jiào báo, bǎozhìqī yě bǐ A kuǎn duǎn liǎng gè yuè.
周明原来只比较价格。B款礼盒便宜五元，而且次日就能送到，他差点直接下单。后来他仔细看页面，才发现B款外盒较薄，保质期也比A款短两个月。Zhou Ming first compared only price. Gift box B was five yuan cheaper and could arrive the next day, so he almost ordered it immediately. After reading the page more carefully, he noticed its outer box was thinner and its shelf life two months shorter than box A.
Tā zuìhòu xuǎn le A kuǎn, bú shì yīnwèi A kuǎn juéduì gèng hǎo, érshì yīnwèi zhè cì yào sòng rén, bāozhuāng hé bǎozhìqī duì tā gèng zhòngyào. Zhège juédìng yě ràng tā yìshí dào, suǒwèi “huásuàn” yào kàn jùtǐ mùdì.
他最后选了A款，不是因为A款绝对更好，而是因为这次要送人，包装和保质期对他更重要。这个决定也让他意识到，所谓“划算”要看具体目的。He finally chose box A, not because A was absolutely better, but because packaging and shelf life mattered more for this gift. The choice reminded him that whether something is 'good value' depends on the purpose.
Rúguǒ zhǐshì zìjǐ mǎshàng chī, tā fǎn'ér kěnéng xuǎn B kuǎn. Bìjìng, tóng yí chǎnpǐn zài bùtóng qíngjìng xià, zhòngyào tiáojiàn de shùnxù huì biànhuà.
如果只是自己马上吃，他反而可能选B款。毕竟，同一产品在不同情境下，重要条件的顺序会变化。If he were going to eat it himself right away, he might actually choose box B. After all, the priority of conditions changes with the situation.
Study the pattern, then replace the example information with details from your own situation.
语气副词：的确、毕竟、反而
的确 / 毕竟 / 反而 + 判断
Use 的确 to confirm a fact or judgment, 毕竟 to introduce an important background consideration, and 反而 when the actual result contrasts with the expected direction.
Zhè kuǎn lǐhé díquè piányi yìxiē, dàn bìjìng yào sòng rén, bāozhuāng shìfǒu wánzhěng yě hěn zhòngyào; rúguǒ zhǐ kàn jiàgé, fǎn'ér kěnéng zēngjiā shòuhòu máfan.这款礼盒的确便宜一些，但毕竟要送人，包装是否完整也很重要；如果只看价格，反而可能增加售后麻烦。This gift box is indeed a little cheaper, but since it is for a gift, intact packaging also matters; focusing only on price may actually create more after-sales trouble.
依据介词：凭、据、依据
凭 / 据 / 依据 + 信息或证据
Use 凭, 据 or 依据 to state the evidence, rule or information on which a judgment or action is based.
Yījù dìngdānyè de shuōmíng, kèfú xiān héduì zhàopiàn hé pīcì xìnxī, zài juédìng hòuxù chǔlǐ fāngshì.依据订单页的说明，客服先核对照片和批次信息，再决定后续处理方式。According to the order-page instructions, customer service first checks the photos and batch information before deciding what to do next.
Step 6 · Guided practice
Loading saved progress…
Submit the quiz to unlock lesson completion.
Step 7 · Communication task
写一段有依据的商品比较或售后说明
你正在比较两个商品，或者刚收到一个与预期不完全一致的包裹。请写一段能帮助别人理解你判断依据的信息。
Your task
说明商品或订单背景
至少比较两个具体条件，如包装、数量、保质期、价格或到货时间
如果有售后问题，说明你已经保留的证据和希望确认的处理方式
避免把一次购物体验说成所有平台或所有产品都一样
Write at least 100 non-space characters to continue
Self-check rubric
At least three lesson words are used accurately.
At least one lesson pattern is complete.
The response completes the communication target.
The Chinese can be read aloud without relying on English.
Step 8 · Review
Complete the mastery check
A lesson is complete only after the quiz, communication task and self-review requirements are met.
QuizNot submitted
Reach at least 70%.
OutputIncomplete
Write at least 100 non-space characters.
ReviewIncomplete
Complete all three self-checks.
Communication target
What you should be able to do after this lesson
Evaluate products and consumer services and handle after-sales issues with reasons and evidence.
Understand product quality, promotions, payment and after-sales conditions.
Compare products or services and justify a consumer decision.
Write a complaint, recommendation or detailed shopping experience.